【判断题】the audience’s attention tends to peak at the end of a presentation because they anticipate moving on to the next activity.
【单选题】in this section, you have learned how to ____________.
【单选题】agreement-based negotiation is also called ______________.
【多选题】if you give without getting something back, you reinforce the behavior of asking for the ______________（让步）.
【填空题】
【填空题】if you give without getting something back, you reinforce the behavior of asking for the ______________（让步）.
【判断题】an approach is a list of things to be done at the negotiation. it determines the order of discussion.
【单选题】in this section, you have learned how to ____________.
【单选题】questions like “what are the shared expectations?” and “what are the critical issues?” are related to the ____________ of the negotiation.
【多选题】on an agenda of a negotiation, you will see items like_________.
【填空题】lily here is going to take the ______________（会议记录） and joey gregg, our adviser, is here to advise us if we need him.
【判断题】it is polite to express your welcome to all the participants of the negotiation before you introduce the agenda.
【单选题】in this section, you have learned how to ____________.
【单选题】when conflict arises, normally there are two approaches of how to manage it:_________and __________. compared with the first one, the second is more set in a positive tone.
【多选题】which technique in the following will help to handle conflict more positively in a negotiation?
【填空题】we suggest a 30% reduction to the fee, together with a three weeks’______________（延长的期限）to the campaign.
【判断题】it is a waste of time to adjourn to think and reflect when negotiators are growing impatient and aggressive.
【单选题】in this section, you have learned how to ____________.
【单选题】the three principles that govern your bargain are: be prepared, think about the whole package, and be __________.
【多选题】there are some reasons that cause failure in a negotiation, such as other compes beat your price, ______, _____ or_____.
【填空题】the prices of our printers are very______________（有竞争力的）in the world market.
【判断题】a concessions list states issues where you can make concessions and grade the concessions from where you need the least in return to where you need the most.
【单选题】in this section, you have learned how to ____________.
【单选题】to close a negotiation effectively, participants usually go through three stages:summarizing, ___________and ending.
【多选题】to end the negotiation on a positive note, you may say the meeting is ______ .
【填空题】mr. baker's assistant telephoned to _________（确认）his appointment with the chairman.
【判断题】it is unnecessary to put into writing what two parties have agreed.
【单选题】in this section, you have learned how to ____________.
【单选题】which one in the following cannot be a good reason for making a complaint?
【填空题】the company denied it was using its dominant position in the market to _________（对…要价过高） customers.
【判断题】letters are considered as the most formal and official way of complaining and used when there is a serious dissatisfaction.
【单选题】in this section, you have learned how to ____________.
【多选题】you should write down any names, dates, _____________ and________to help you verify the facts of the complaint as well as let the customer know that you are listening with all your attention.
【填空题】we apologize for any _________（不便） caused during the repairs.
【判断题】it makes no difference if you ile when you are handling complaints on the phone.
【单选题】in this section, you have learned how to ____________.
【单选题】after receiving a complaint from a customer, employees should find ways to resolve it as soon as possible. the first step is to __________.
【多选题】there are many different types of solution which could make a disappointed customer happy, such as, to ___________,._________, fix problem of the product and improve service and apologize for the inconvenience.
【填空题】the owner of a clothes shop in calcutta recognized him and gave him a _________（折扣） on a t-shirt.
【判断题】if a customer has a minor problem with your product or service, you might want to consider offering discount for his/her next purchase. this helps to reduce the chance of losing a customer, and minimize the cost of solving the problem.
【单选题】the first thing in hunting a job is getting to know about ___________.
【单选题】usually, a job advertisement mainly consists of _____ parts.
【多选题】in what ways can we get the information of the vacant position?
【单选题】listing your working experience, you should start with ___________.
【多选题】when list your working experience, you should mainly use verbal phrases in ________ tense.
【多选题】in the part of qualifications, you should mention your qualities in which you are an expert or good, for example______
【单选题】______ is appropriate for most job interviews.
【多选题】how can you get information about a position?
【填空题】collecting some information about a position includes: the job title and _______________, qualifications, salary range and benefits, and ________________ opportunities.
【单选题】when being asked: “where do you want to be five years from now?” your answer should be _______.
【多选题】when being asked: “why should we hire you?” you should mention your _________.
【多选题】when talking about your weaknesses, which of the following statements is inappropriate? _______
【单选题】canadians, australians and many other westerners think ________ eye contact in communication carries the message of honesty, sincerity and frankness.
【填空题】the three most commonly used facial expressions are eye contact, _________, and eyebrow movements.
【填空题】in asia, africa and latin america, people tend to _______ too direct eye contact to show their respect.
【单选题】a gesture is the use of your_______________ to express an idea or feeling.
【单选题】generally speaking, when two people meet, _______________________.
【多选题】in _________, people shake hands with a bow.
【单选题】postures refer to _______________.
【单选题】when people _____________ while listening, it shows that they are listening with interest and attentiveness.
【单选题】inthailand, when people nod, they show_________.