if you're looking to boost customer satisfaction, one of the most promising places to start is____________.
it is believed that increased satisfaction has a (an) ____impact on consumer spending, cash flow, and business performance.
problems with service had a much______ than problems with the products themselves on customers’ likelihood to recommend a brand.
customer service calls involve direct interaction between ______.
one possibility she is seriously considering is to introduce a line of sorbets based on exotic fruits like kiwi and mango and that use low-calorie sweeteners. what does the underlined word "exotic" probably mean?
the stakes are high. what does the underlined word " stakes " probably mean?
overall, ice cream sales in the u.s.have declined 1 to 2 percent in recent years, except for haagen-dazs and a few other super premium producers.
the decline in sales growth of super premium ice cream in the u.s. since the early 1990s is due to competition among ice cream producers.
frozen yogurt sales have declined rapidly for a long time because many people didn’t like the tart taste.
“dessert junkies” are those people with yearning for low-fat frozen yogurt and low-fat ice cream.
the retail price of haagen-dazs is quite high when compared with other premium ice cream.
many consumers believe that low fat mean low calorie.
as people notice consistent quality differences, customers’ attitudes improve or deteriorate quite quickly.
americans nowadays prefer low-fat ice creams rather than rich taste ice cream.
the price in an export sales contract should be quoted in __________ .
the term “______ exports of goods” means the trade value of exports which “have been adjusted for price changes".
normally, a typical ____________ follows the pattern of prosperity, recession, depression, and recovery.
“制造业是主要的受益者。” the underlined expression “受益者” is ________ in english.
securities are stocks, shares, bonds, or other certificates that you buy in order to earn regular interest from them or to sell them later for a profit. the chinese version for “securities” is _________.
the year 1978 ________ the reform and opening-up in china.
the global credit markets see little risk in lending, suggesting a climate that will accommodate borrowing. "accommodate" here means _________.
international trade is the exchange of goods and merchandise across international boundaries or territories.
few nations of the world have the raw materials, climate, technology, and skilled labor needed to produce all the goods and services they may desire.
attention to exports outweighs that to imports in america.
devaluation of the us dollar makes the prices of foreign currencies and products less expensive to americans.
the three pillars of u.s. economic growth this year have been housing construction, business outlays for new buildings and equipment, and exports.
according to the case-study reading, the strong growth in economies overseas is not driven by their exports to america but by their own domestic demand.
and the timing is especially favorable when the u.s. exporters can use the extra support of globalization.
european countries together with japan account for about half of all u.s. exports.
you shouldn't the exercise equipment while others are waiting to use it.
the museum is annually by funds from several major corporations.
when parents of marginalized, poor students try to around the harsh rules and requirements, they are often investigated, tried, and punished with strict prejudice.
the economy slumped, nascar struggled to find ways to keep its long races interesting, and some of the sport's more stars began moving to the sidelines.
the proposal to establish a joint venture was accepted with ______ approval.
if you pay by credit card, you have to _____ the transaction by signing a pay slip.
when an employee is aware that his expertise and experiences are appreciated by his company and his fellow workers, he is able to _____ even more closely with the company.
the yen _______ yesterday, falling from $114 to $115 against the dollar.
the exporter didn't receive payment for his goods because the buyer ______.
凭借先进的生产技术，他们得以占据竞争优势。the underlined phrase “竞争优势” is ________ in english.
choice and migration of position have reflected enterprise's dynamic resource distribution idea and the goal of maximized value in long-term. in chinese, resource distribution is _________.
monopoly means that a monopolistic activity or right that is concentrated in a certain sphere.
the monopolies in area of energy are benign, and so it's unnecessary for the government to eliminate them.
the mistake of ibm, a compe of microsoft, was that it licensed at “microsoft” the primitive operating system and did not stipulate for own exclusive rights.
the most obvious solution to monopoly would be the diemberment.
if a company continues to support fully funded pension plans, which category will it likely fall into?
soft returns delivered by an effective benefits program include a sense of meeting obligations and goodwill and ?
which statements best describes the company that spends more money to fund its benefits programs than its compes?
employee benefits represent an investment from which companies derive value, and it should be managed in line with an overall business strategy rather than written off as an .
a (an) is a fixed or variable sum of that a company pays to its sales force, in an attempt to motivate personnel and spur revenues.
survey participants their approach to employee benefits into one of four profiles.
长期不遗余力地致力于全额资助退休金计划的企业很可能属于这个种类。 the underlined phrase “退休金计划” is ________ in english.
to create a benefits package that delivers soft and hard returns to employees, a corporate requires a paradigm shift in such areas as .
the ways that employers can use to address the financial security of employees include .
employees that place a heavy emphasis on the and of their benefits programs and regard them as key competitive differentiators are characterized as progressive.
smaller businesses with just one or two locations and those in the manufacturing industry that employ a high proportion of hourly workers are two types of employers that frequently fit the standard profile.
a holistic approach to employee benefits contributes to employee engagement and satisfaction.
according to metlife’s study, 82% of emploees believe work/life programs would improve retention.
the most critical step in establishing a high-quality benefits experience is effective communication.
many apps can streamline and make your travels easier as well as save you money on flights and hotels. here the underlined word "streamline" means _________.
experts agree that _________ are the crucial factor in compelling presentations.
whic one is not the characteristic of communication __________ according to the definition of communication:
what is the most important skill that the employers seek according to the survey reported by forbes magazine in 2015 ____________.
what is the benefit of speaking slowly? ___________ .
which of the following non-verbal behavior is the most important in a presentation according to anderson in the additional reading material?_________
we always do thorough market research before we price our product so that our price would be proper for our target customers and competitive in the market. in chinese, the underlined word “price” is _________.
which of the following statements is/are true of slides?___________
being nervous in a presentation ___________.
noise in the communication process model can be both external and internal. which of the following is/are example(s) of internal noise?_______.
there are ten components in the communication process model, i.e., sender, encoding, message, channel, decoding, receiver, response, feedback, noise and context.
there are two kinds of noises: the external and internal noise.
the context does not matter in the communication process as long as the message is passed on to the receiver successfully.
customer base are the group of customers who repeatedly purchase the goods or services of the business.
product lines are usually created by a company as a marketing strategy to attract new customers to buy a brand.
the sales of a particular company in a market, expressed as a percentage of the total sales is called .
online chat is a way of communicating by sending text messages to people in the same chat-room real-time.
which one is not the reason that some people think it convenient to shop online?
the online stores
e-commerce has witnessed a growth all over the world these years.
letters are usually delivered by a postman whereas e-mails are sent through .
the popular chinese name for a search engine is
to snag new customers and keep the old ones remembering you vividly, seriously plan to launch a newsletter, and send it to all prospects and customers on a basis.
users can transfer data from a computer an iphone with a click of the mouse.
if you plan to collect sensitive from your customers, you should use security systems like ssl.
which of the following statements is true?
there is a wide variety of products available to buy on the internet. there are lots of bargains in shops in the run up to different festivals to encourage people of shopping online to spend more money.
the more popular internet shopping becomes, the more people worry about the security.
amazon is criticized for alienating suppliers, content partners and publishers while alibaba have a different focus. alibaba helps all businesses, which makes it stand in stark contrast to amazon.